Terms of Service

TERMS OF SERVICE

Walkers Chocolate

Last updated: 5.5.26

1. Overview

This website is operated by Walkers Chocolate. Throughout the site, the terms “we”, “us” and “our” refer to Walkers Chocolate.

By visiting our website, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein.

Our store is hosted on Shopify, which enables us to sell our products online, if we choose to do so.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the site with parental/guardian consent

  • You will not use our products for unlawful purposes

  • You will not breach any applicable laws or regulations

We reserve the right to refuse service at our discretion.

3. Products & Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities purchased

  • Withdraw products at any time

  • Update product descriptions and pricing without notice

We aim to ensure all product descriptions are accurate. Under the Consumer Rights Act 2015, products must be:

  • As described

  • Of satisfactory quality

  • Fit for purpose

4. Returns & Refunds

Your rights are protected under the Consumer Contracts Regulations 2013.

Cooling-Off Period

You have the right to cancel your order within 14 days of receiving your goods.

Non-Returnable Items

Due to hygiene and safety, certain goods (including perishable food items such as chocolate) may not be eligible for return unless faulty.

Faulty or Incorrect Goods

If your goods are faulty, damaged, or not as described, you are entitled to:

  • A full refund

  • A replacement

5. Intellectual Property

All content on this website, including text, images, branding, and logos, is owned by Walkers Chocolate or licensed to us.

You may not reproduce, distribute, or exploit any content without written permission.

6. Acceptable Use

You agree not to:

  • Use the website for fraudulent purposes

  • Interfere with the security or functionality of the site

  • Transmit harmful code or viruses

We reserve the right to terminate your access if these Terms are breached.

7. Third-Party Services

We may use third-party services (e.g. apps, analytics providers). These operate under their own terms and conditions.

We are not responsible for third-party services accessed through our website.

8. Limitation of Liability

To the fullest extent permitted by law, Walkers Chocolate shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, business, or data

  • Delays outside our control

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Your statutory rights under UK law

9. Data Protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy for more information.

10. Changes to Terms

We may update these Terms from time to time. Changes will take effect immediately upon posting.

Your continued use of the website constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms, please contact:

Walkers Chocolate
Walker House, Brickfield Rd, Birmingham B25 8HE
info@walkerschocolates.co.uk
0121 244 1600